Overview frequently asked questions Amsterdam webshop

FAQ

1. How do I order?

2. How do I pay?

3. What are your payment options?

4. How does Amstory respect my privacy?

5. Can I change my order?

6. Can I change my delivery address?

7. What is the delivery time?

8. What are the shipping costs?

9. How do I return a product?

10. How do I order large quantities?

11. Can I order products as a business client?

12. How quickly do you refund when I return a product?

MORE QUESTIONS......

1. Can I filter by colour, price, size, design or brand of a product?

2. How do I add or remove an item to/from my shopping cart??

3. Is an account required to order products?

4. How can I change my account information?

5. Can I pay for a product later?

6. The payment process is not working, what now?

7. Can I pick up my order?

8. Can I track my order?

9. I haven't received my order. What now?

10. I have forgotten my password. What now?

11. Do I have to log out every time I leave the website?

12. Where can I file a complaint?

13. Can I shop for Taxfree?

SEARCHING & FINDING

To quickly find the desired product, we have divided our range into categories and subcategories. We have also included a search window and filters, to help you select your specific needs.

Search from the menu bar

The product groups and the tab to "Meet the Makers" can be found in the menu bar at the top of each page. Example: You´re looking for a lamp: Move your cursor to  ‘Homeware’ in the menu bar and a menu will appear. Now click on ‘Lamps’ and all our lamps will be displayed.

Searching using the search window

At the top of the website, you will see a search window. If you type a keyword, product name or designer name in this window and click on the 'magnifying glass' in the box next to it, then the search engine will start searching the entire webshop. The search bar is useful when you know exactly what you are looking for or if you want a suggestion. Note: a search engine only searches for products with the exact same words in the product name. Example: You're looking for a ‘cutting board’ and all our cutting boards are displayed. Breadboards are not. Want to see breadboards as well? Enter both the search terms ‘cutting board breadboard’.

Search for price, colour, brand and design filters

You can filter by price, colour, size, design, and brand. With the exception of the homepage and the navigation screens, all pages of the Amsterdam webshop have filters to select specific product properties. Example: You're looking for a gift for a friend's interior. You want to spend a maximum of 25 euros. Go to the product group ‘Living’ and slide the right dot on the ‘price bar’ to the left. After several seconds the page will refresh, but now only displaying products of up to 25 euros.

Searching for New & Sale

We have also new products, promotions, and products in the sale. On the home page under the main visual, there are different category visuals, also for 'SALE' and 'NEW IN'. You can click on the labels to see all offers or get an overview of items we have recently added to our catalog. On the product page, you will recognize sales items by their red ‘Sale’ and green 'New' sticker.

Search for inspiration

To give you an idea of the products we offer, we have created specific themes to give you some inspiration. And on the product page, you will see the ‘recommendations’ heading with more tips. The heading ‘recommendations’ is based on what items are viewed and purchased the most. Furthermore, we know that designers sometimes create a series of products in a particular style. Multiple products in the same style result in beautiful combinations, make products stand out more and enhance their effect. 

ORDERING

Follow these 4 steps to order a product:

Step 1: Select the product (in the right colour and size) you wish to purchase

Select your desired design: select the design, colour or size if multiple versions of the same product are available. Now select the number of products you wish to order. Make your selection as follows: Select the colour, design, size by clicking on the ‘choose an option’ bar. Select your choice from the menu that appears. Chnage desired quantity with + or -.

Step 2: Place the article in your shopping cart

Place the article in your shopping cart by clicking on the green button ‘add to cart’. If you wish to purchase different colours and sizes of a specific product, please add them to your shopping cart one by one. You can remove a product from your shopping cart or return to the shop as follows: After clicking the button ‘add to shopping cart’ the ‘shopping cart’ page will appear automatically. Here you can view the products in your shopping cart. Any problems? You can easily remove the product from your shopping cart by clicking the white cross right next to the items in your cart. Want to continue shopping? Click on the grey text ‘continue shopping’.

Step 3: Check your order. Agree with your order?

Click on the green 'to checkout' bar. You can redeem a gift certificate or coupon as follows: Wish to redeem a gift card or voucher? You can do so here. Click on the ‘radio button’ to indicate that you wish to redeem a voucher. A bar will appear, where you can enter the code. Check whether you have correctly entered the code and click on ‘apply’. The amount of rebate will be directly deducted from the order.

Step 4: Pay as follows

Enter your contact information and shipping address here. Create an account. Choose a payment method. Click on the orange ‘pay’ button. You can create an account as follows: After entering all your contact information, you will see a ‘create account’ field on the bottom left side of the page. When you create an account with your email address and chosen password, you won´t have to enter your contact information the next time you place an order. Created an account before? Click on 'Login' in the upper left of the header. Log in and the webshop will automatically retrieve your contact information. Please check to be sure the information is correct.

STOCK STATUS

Below a product name on the product page in the Amsterdam webshop you will see whether a product is in stock. Products that are not in stock are displayed in the Amsterdam webshop together with a delivery time. Want to know when a specific product will be in stock again? Please mail our customer service through the button below. They can inform you about the stock and delivery of our suppliers. We keep all our products at a minimum stock. This ensures that our purchasing department is alerted when an item needs to be reordered. Because we offer many products that are handmade or are produce abroad, some articles may be out of stock. It can also happen that someone else or you place the final article in your shopping cart. The stock notification then changes to 'not in stock' and the product can no longer be ordered. Having any problems? Please contact our customer service via service@amstory.nl and we will do our best to help you out.

SHOPPING CART

As in a retail shop, your shopping cart is a cart in which you place all your products. You can place a product in your virtual shopping cart by clicking the green ‘add to cart’ button on the product page. If you wish you wish to order multiple colours or sizes of the same product or additional products, you can place them in your shopping cart one by one. Every time you add a product to your shopping cart, your virtual shopping cart will open automatically. You can remove a product or return the shop as follows: After clicking the button ‘add to cart’ the ‘shopping cart’ page will appear automatically. Here you can view the products in your shopping cart. Any problems? You can easily remove the product from your shopping cart by clicking the white cross in the grey circle right of the price of the product. Wish to continue shopping? Click on the grey ‘continue shopping’ text down left.

LARGE ORDERS

Wish to order a large quantity of the same articles? Are you a business client with a valid Chamber of Commerce number then you can place a business order. Please contact our Business service via b2bservice@amstory.nl. They will assist you and look at what the possibilities and delivery times are.

CHANGING OR CANCELLING AN ORDER

Forgotten to order something, ordered the wrong product or entered the wrong shipping address? Forgotten to order a product or would you have preferred to order more? Please place an additional order. Our ordering process is completely automated and we deliver fast. If we interrupt this process, the risk of incorrect deliveries is high. Placed a wrong order or want to cancel your order? We recommend returning the order within 14 days. Read 'return' for more information on how to return your order. 

YOUR ACCOUNT

In order to order and pay at the Amsterdam webshop, we require some of your contact information. Your contact information guarantees an accurate and speedy ordering process and also provide us with the necessary guarantee. We, therefore, ask you to create an account.

Logging in and creating an account

You can create an account in two places. Every page of our webshop has a login button in the top right corner. During the payment process, you can also easily create an account.Log in before you place your order as follows: Click on ´login´ in the top right corner of any page. We kindly ask you to fill in some contact information. After entering this information and your password, please check if everything is correct and click on 'register'. You are now registered as one of our clients and can start ordering products. Create an account during the ordering process as follows: We kindly ask you to fill in some contact information. After entering this information, you will see a ´create account´ button on the bottom left of the page. Already created an account before? Click the orange field on the top left of the page. Now log in and the webshop will automatically retrieve your contact information. Check if all the information is correct. After creating an account with your email address and personal password, you won't have to enter your contact information the next time you place an order.

Logging out

After leaving our webshop you will automatically be logged out. Want to be sure you're logged out? Click on the 'log out'' button in the top right corner of the page. The 'log out' button will change into a 'log in' button. Once you see the 'login' button you can assume that you are logged out.

Change or delete your account

Have you moved or have you just been married and taken the name of your husband? Or have you changed your personal email address? You can change or delete your account information as follows: Log in with the 'login' button in the top right corner of the page. Enter your email address and password. You will now see the 'My Information' page. Here you can change your name, email address, password and delivery address. You can also delete your account here. Upon the creation of your account, we asked you to enter a password. This password is personal and the key to your account. We recommend you choose a password that isn't too obvious. It is better to choose a password with variation in letters, numbers, and capitals.

FORGOTTEN YOUR PASSWORD

Forgotten your password?. No problem. It can happen to anyone. You can recover your password as follows: Log in with the 'login' button in the top right corner of the page. Enter your email address and click on 'Forgotten password´. Within minutes you will receive an email with a link to reset your password. Click on the link and create a new password. This password is personal and is the key to your account. We recommend you choose a password that isn't too obvious. It is better to choose a password with variation in letters, numbers, and capitals.

PAYMENT

Safe payment environment

The Amsterdam webshop provides easy and safe shopping and payment experience. We use a secured SSL connection, with which all private information is completely encrypted. You don't require any specific software to complete your payment with SSL. You can recognize a safe SSL connection by the 'green lock' in front of the address bar of your browser (in front of the URL of this webshop). CM Payments, a renowned and reliable 'Payments Service Provider' provides our payment system. As a result, you can safely and reliably shop at the Amsterdam webshop.

Our payment options

To make the payment process as easy as possible for you, we offer a wide range of payment options. Below is a list (including explanation) of these payment options.

iDEAL

Payment through iDEAL is safe and fast. It is based on Internet banking and is similar to pinning. You complete the transaction in the trusted payment environment of your bank. Banks that support iDEAL are (Dutch banks): ABN Amro, ASN Bank, Friesland Bank, ING, Fortis Bank, Knab, Rabobank, Regiobank, SNS Bank, Triodos Bank, and Van Lanschot. All information is already available and the payment takes place immediately.

Do you want to pay with Visa, American Express or Mastercard credit cards?

You can also pay with your Visa card, Mastercard or American Express card. After choosing a payment method, enter your credit card number, the expiry date, and the CID/CVC code. This last code is located on the back of your credit card and consists of 3 numbers. Keep your credit card at hand!

PayPal

Do you have a PayPal account? Then you can immediately pay online using your PayPal account. Your payment will immediately be authorized online, so you immediately know whether the payment has been approved or not.

Payment using Klarna, Afterpay, a bank transfer or payment upon receival is not possible.

From abroad / Belgium: With  Bancontact / Mister Cash

Belgian customers can use Bancontact / Mister Cash for their online payment. With Bancontact / Mister Cash you can immediately pay for an order if you own a Belgian bank account and are registered with Bancontact / Mister Cash. You can with a Bancontact / Mister Cash card and card reader of one of the following banks: AXA Bank, BNP Paribas Fortis, CBC, Dexia, Fintro, ING, KBC, Record Bank, and VDK Spaarbank.

TAX-FREE SHOPPING

Do you live permanently outside the EU, but are you visiting the Netherlands and have you shopped online at the Amsterdam webshop? Ask a Premier Tax-Free form come via service@amstory.nl. The Amsterdam webshop is a member of Premier Tax-Free. We will send you a completed form in pdf format, with which you get to the Border Exchange ticket office "GWK Travelex" can receive a stamp on your form. With this stamped form you can at Premier Tax-Free your VAT refund. Conditions in order to get your VAT back: 1) you live permanently outside the EU, 2) you have purchased for more than 50 euro on 1 day and 3) you take the purchases within 90 days and unopened home and 4) you have a stamped form from the store and the (Border) Exchange in the country of purchase. The ticket office of GWK Travelex you can find among other things before you go through customs at arrivals 3 and after you've been through customs in lounge 3 of Schiphol Airport and several major train stations including Amersfoort CS.

FAILURE

There are many reasons for possible failures or errors. Your provider may be facing technical issues, as a result of which your bank is unable to make contact with our bank. If our bank is facing connection problems, we will do anything to restore the problem. We'll then ask you to go through the process again. Still can´t complete the payment process? Please contact our customer service by clicking the button below or call us at our Dutch phone number 0031 (0) 79 - 363 39 70 (Mon to Fri 8.30 am - 5.30 pm)

DELIVERY

OUR PARTNERS

In the Amsterdam webshop you will find a very varied assortment. We deliver this all over the world. Well packaged, delivered on time and in a friendly manner. We do this together with our partners.

These are firstly the more than fifty designers, brands and wholesalers from whom we sell products. But also the people from MISI, PostNL, DHL, GLS, DPD, FedEx who pack and deliver the orders. Cream, our web builders and Dept, that ensures that you can find us well. Special mention should be made of the cooperation with amsterdam&partners, with which we are working together to put the Amsterdam Metropolis and, in our specific case, gifts and souvenirs with a typical Amsterdam character at home and abroad more firmly on the map.

Teamwork!

Delivery costs and times

The Amsterdam webshop delivers all over the world. The costs may vary. Delivering a package to Zoetermeer in the Netherlands is a lot cheaper than delivering a package in Australia. The chart below shows a complete overview of delivery costs and times per country. Note: The Amsterdam webshop is closed on January 1th, Eastern, May 4th and 5th, Ascension, Pentecost, 5th and 25th/26th of December.  

DELIVERY ADDRESS

We deliver anywhere, at home, your neighbours, the office, around the world; but not at a PO Box number

For deliveries within the Netherlands, we work together with PostNL. You can have your order delivered to your home address, your neighbours, office and if the delivery is a gift, at the address of the receiver. We deliver to any address, even outside the Netherlands. But it has to be an actual address, where we can hand over your order to an actual person. We, therefore, don't deliver to PO Box numbers. You are personally responsible for the delivery address you specify. Make sure you don't make any mistakes! Tip: choose a delivery address where it is most likely that someone is present upon delivery (preferably someone you know) and an address that is easy to find and reach.

Change delivery address

Entered the wrong delivery address? Do not wait, but call our customer service IMMEDIATELY at 0031 (0) 79 363 39 70 (Mon to Fri 8.30 am - 5.30 pm CET). Keep your order number at hand, so the customer service can look up your order in the system and subsequently change the delivery address. Keep in mind that as soon as we receive your order we immediately process it. We, therefore, advise calling us as soon as possible in case you want to change any information.

Pick-up

It is not possible to pick up an order at our warehouse. Unfortunately, our warehouse and ordering process is not set up for this. Pick-up of a package at a PostNL service point is not (yet) possible.

ORDER STATUS / TRACK & TRACE

Once your order is received, we reserve the product for you. The products are gathered shortly after the order and placed ready for transport. The process is completely automated and is so fast that there is little time between your order and actual shipment. As a result, it is difficult for us to make any changes to your order or delivery address. Once your order is ready for shipment, we will send you an email with an order confirmation. We will inform you as soon as possible once your order is about to ship. Once the packages have arrived at our carrier(s) - PostNL for the Netherlands and Belgium; UPS for the rest of the world - you will receive an email with a 'Track & Trace' code. Track&Trace is a handy way to track your package or shipment. By entering the specific code and postcode on the website of PostNL or UPS, you are immediately notified of the status of your order. You'll know exactly where your package is. You'll also see whether the shipment is on its way to the delivery address. Visit the website Postnl.nl for more information about their Track & Trace system or UPS.com for similar information.

Not at home | Package not received

It may happen that at the time of delivery nobody is home to receive the package. PostNL will try to deliver the package to your neighbours. If successful, you will find a PostNL card in your mailbox. If not, PostNL will try to deliver your package the following day. If you or your neighbours are not at home the following day either, PostNL will send your shipment to a PostNL service point in your neighbourhood. Your package will remain there for 2 weeks, so you'll have sufficient time to pick it up. After 2 weeks PostNL will send the package back to us. Was your package not delivered and didn't you receive a message about it being delivered to your neighbours or a service point? Please contact our customer service at service@amstory.nl

RETURNS

Not satisfied with your product? Too small, or too large? The colour may disappoint. Does it not match your interior or does the product not function properly? No problem. You can return your product to us within 14 days. Some products cannot be returned. Please see the 'exceptions' for more information on what products (and why) cannot be returned. Want to return an order? Please see 'How do I return a product?'.

The right of rescission (formerly withdrawal)

What was formerly called the right of withdrawal and often referred to as the right of return, will start June 13, 2014, be called the right of rescission? The right of rescission means that you can terminate an order/purchase agreement. Are you not satisfied with one or multiple products and want your money back? Please fill out the attached 'return form' and send the 'undesirable' items back to us. You then use your right of rescission. The right of rescission is subject to several conditions. Besides the reflection period within which you can send a product back, several articles fall in the exceptions category. Your right of rescission expires at the moment we order, purchase, engrave, package (or any other customized service) specific goods at your personal request. We always inform you about the 'dissolution conditions' before we agree to such a custom order.

Reflection period

You are free to assess your ordered products. You'll have a 14 day reflection period. Not satisfied with a product? Then you can return the product within 14 days* of receipt. *14 days include Saturdays and Sundays.

Reason for return and exceptions

It may happen that a product turns out to be disappointing. You may want to return such a product. You can only return a product for the following reasons for return:

1: The item is defective or arrived damaged (please do send us an email with pictures of the damage and of the packaging. We asses the ideal solution for each situation, taking into account the environment and costs.)

2: The item becomes defective within the warranty period (some products - mainly electronic or mechanical - are warranted). 

3: You've received the wrong product. The delivery note shows the correct article but said the article was not delivered

4: You've received the wrong product. The product and delivery note correspond, but it is not the product you ordered

5: The product is unusable (this reason applies to electrical appliances or lamps, to which different countries apply varying standards of use)

6: The product does not meet your expectations*

7: Without stating reasons, provided that the item is not subject to the following exceptions

*We do our utmost to describe our products as clearly as possible with the specifications. Many of our products are handmade. These handmade products can show minor deviations in colour, size, structure, shape or design. When you purchase a handmade product you agree that there may be minor deviations. Depending on how your screen is calibrated, there may be deviations in the appearance of the colour of the product. We cannot be held responsible for this.

How do I return a product?

Want to return your order? Please follow these 5 steps:

1: Fill out the return form (the return form can be found as a PDF file below). Indicate the product you wish to return. This is necessary for proper administrative processing. This return form is a PDF file and can be filled out digitally and printed or printed and filled out by hand. Not sure whether you can return your product? Please call our customer service using the button below or call us at 0031 (0) 79 - 363 39 70 (Mon to Fri 8.30 am - 5.30 pm CET).

2: Please return the product undamaged, in the original packaging and including the return form to the return address. You can find the return address on the return form. Cut the label with the return address and stick it (visibly) on the parcel. Return costs are at your own expense.

3: Upon receipt of your return package, we will send you a similar replacement product (if available) or we will refund the purchase with 14 days after receipt of your return by transferring the amount to your bank account

4: Packaging tip: Many of our products are fragile. Please use the original packaging, including packaging material. This considerably reduces the possibility of damage during shipment. Below is a link to the return form. This return form is an editable PDF file. If you can't fill out the digital file, please click 'open with a different pdf viewer' above the form. Still can't fill it out? Then we recommend printing the form and filling out the form manually. Note: in order to sign the form, you will have to print it out first.

Download the return form

GENERAL CONDITIONS

REFUNDS

As soon as we receive your return product, we will check whether the return is in accordance with the 'right of rescission', our General Conditions, the warranty and terms, and conditions for returns. If everything is correct, we will transfer the amount of your return product to your bank account within 14 days after receipt. This bank account should correspond with the information you filled out on the return form. We reserve the right to only refund the shipping costs for delivery if you have returned the complete order and if you have opted for a standard shipping method (if you choose for insured mail or express mail, we will not refund the complete shipping costs but only the basic rate of your postage). We withhold reimbursement until we have received the products back unless you have proven that you have sent the products back to us.

Contact via: service@amstory.nl

WARRANTY

The statutory warranty applies to all the products on our website. Statutory warranty means that a product must work to your reasonable expectations. The Amsterdam webshop is responsible for the delivery of a high-quality product. A product must meet basic expectations. If this is not the case, then we will take care of the repair, replacement or even refunds of the purchase price (in case there is no other solution). There is no period attached to the right of warranty; some products last longer than others and the expectations of one product are higher/different than another. These regulations are specified in the law and in our Terms and Conditions.
A product must thus meet basic expectations. A product should not show signs of defects; defects that are not expected during the normal lifetime of the product. In short; the Amsterdam webshop is committed to resolving any issues you have with products ordered from our webshop. If your product is defective and falls within the warranty period of the said product, then we will replace or repair the product at no charge. We ask you to send the defective product to the Amsterdam webshop. Please first contact our customer support using service@amstory.nl. We´ll try to quickly resolve the situation.

BUSINESS

Anyone with a valid Chamber of Commerce number can order products from the Amterdam webshop under business terms. Our Business Service Team will gladly assist you. You can contact our Business Service Team at b2bservice@amstory.nl

Special occasions

Looking for a gift for business partners, your staff or other partners? A product for a special occasion or specific theme? Require a large quantity? Would you like a card, ribbon or a beautiful print? We will take care of everything and send you a quotation as soon as possible. You can contact our Business Service Team at b2bservice@amstory.nl

Quotation and Invoice

For large orders of business partners, we will first provide you with a quotation and an invoice, allowing you to reclaim the VAT.

FOLLOW US ON SOCIAL MEDIA

Follow I amsterdam on social media Facebook, Pinterest, Instagram and Twitter.

NEWS AND PRESS

Newsletter

The Amsterdam webshop is always looking for new typical Amsterdam gifts and souvenirs. We regularly update our range of products. Want to be one of the first to receive information about our products and offers? Please subscribe to our newsletter. Enter your email address in the bar at the bottom of the homepage and confirm your subscription by clicking on 'subscribe'. Every time you receive a newsletter, you will be able to unsubscribe.

Press

Are you a journalist and do you wish to publish an article about the Amsterdam webshop? Please contact info@amstory.nl if you want to know more about the Amsterdam webshop or one of our products, brands or designers.

ABOUT THE AMSTERDAM WEBSHOP | ALL AMSTERDAM DESIGN

All Amsterdam design in the Amsterdam webshop

For everyone who loves Amsterdam and the region: bring a piece of the city into your life! Make your family, friends or yourself happy with typical Amsterdam gifts, from an I amsterdam bicycle bag to cool and original Dutch design. This way you have something beautiful that will make you happy yourself, or a gift that will delight your loved ones at home.

Handicraft with a story

You will find products from artisan makers from Amsterdam and the surrounding area. Home and fashion accessories and fashion - they are always creative, unique designs of good quality. They are often also produced in Amsterdam or the Amsterdam Metropolis region.

Dutch design for the home

Also fond of Dutch design? Then choose & eacute; & eacute; one of the many cool designer items from Dutch designers. We have designs from Iris Nijenhuis, Marcel Wanders and Frederik Roij & eacute; Great for your own home & original gift.

From I amsterdam to Rembrandt and Van Gogh items

We have an extensive I amsterdam collection - from bicycle bell to fashion items. You can also give yourself or someone a gift of masterpieces by Dutch artists such as Rembrandt and Van Gogh in the form of vases, pillows, scarves and much more.

Tip for entrepreneurs: promotional gifts

The many innovative designs also work very well as a business gift for (international) business relations. That way you know for sure that you give something in which your customers can see the creativity, trade spirit and innovative power of our region.

COOKIES AND PRIVACY

Our webshop is programmed with Cookies. Cookies are small (temporary) text files including programming language for your computer. Thanks to these cookies you won't have to enter or download the same information every time you visit the Amsterdam webshop. Extremely convenient for you as a customer! But also for us, because they teach us a lot about people's search and shopping behaviour. With this information we can make our product range, promotions and special offers and website design, even more, customer friendly. If you want, you can turn off the cookies. But please keep in mind that the website might not work properly if you decide to do so. If you order products from the Amsterdam webshop we ask you to enter some personal information, including your name, address, location, email address, and telephone number. This information is necessary to send your order and keep you up to date. We treat this information with great care and guarantee that this private information remains truly private. We promise this to you, but also to the European Data Protection Board, which we are associated with.

SAFETY & GDPR

You can safely login, shop and pay on the website of the Amsterdam webshop. We treat your personal information with great care and guarantee that this private information remains truly private. We are affiliated with the European Data Protection Board. We use a secured SSL connection, with which all private information is completely encrypted. For the payment process, we work together with CM Payments, a reputable and reliable ´Payments Service Provider´. And of course, our webshop is part of Thuiswinkel Waarborg [Home Shopping Guarantee]. This independent organization verifies that we comply with the laws and regulations and keep conduct for our webshops. Certification takes place annually. Because our webshop is quite young, we have yet to receive the certificate. Nevertheless, you can rest assured that we will do everything to acquire this certificate as soon as possible.

The Amsterdam webshop respects your privacy

On May 25, 2018, the General data protection regulation (GDPR) replaces the personal data protection Act (Wbp). The Wbp expires and is replaced by new international legislation to ensure your personal privacy and online safety. We inform you about our approach.

Meets the Amsterdam webshop to the standard of the GDPR?

We have used the past period to adapt our business processes and the digital infrastructure to ensure that it meets the GDPR.

How does teh Amsterdam webshop get data about me?

We only collect information that you provide when ordering, at the return of articles and when signing up and using our newsletters and social media.

What data does the Amsterdam webshop collect?

For the correct execution of your order, we ask for your name, address, postal code, place of residence, email address and telephone number. These data, we need to confirm your order by email and to deliver your order to the address you provided. We only use your phone number to contact you if we think something is not right with your order or in the address. 

When you receive a defective item or an incomplete order and you are entitled to a refund, then we will refund through the same checkout process as you have used for payment. If the refundable amount for some reason is higher than the amount paid, then we need an alternative path, since we cannot deposit back more money via our secure standard payment service then you have paid. In this case, we will ask you for a bank account number via email.

Where does the Amsterdam webshop use your data for?

We only collect information to send orders and to inform you about the delivery or about our news. To make it easier, you can create an account at our webshop. Your personal data will be remembered, so you don't need to fill out address data again when placing a new order. You decide whether you want to create an account or to fill out the information the next time all over again. Whether you follow us through social media or via our newsletter is also up to you. You can sign up for our newsletters on our website and through our social media. Via the same channels, you can also unsubscribe yourself. If you unsubscribe to our newsletter the last email by Amstory in your inbox will be the confirmation message to thank you and say goodbye.

You can see, modify, move or delete your data whenever you want!

If you have created an account at the Amsterdam webshop, you can always reach your information and edit address data. Go to the Amsterdam webshop and log in (top right of the website). You land on your personal profile page where you can modify or delete all data.

Does the Amsterdam webshop transfer data across borders or to other organizations?

We share your information only with our partners, who help us to get your order delivered. We work with CM Payments to facilitate payments and refunds. Once you place your order with us your data will be sent via a secure network on a secure server which is in control of our e-commerce partner Sition in 's Hertogenbosch. Your order will be collected by our logistics partner Misi Fulfilment in Bleiswijk and handed over to a carrier to deliver your order at the address you provided. Misi works with several carriers. Check out misi.nl to see which carrier you may expect at the door. As a Dutch company we only work with companies within the Netherlands (however packages may be delivered by international carriers). All our data are stored in The Netherlands and not sent abroad. 

How secure is our network? 

We make sure that the access to our network is safe, regularly checked and refreshed and is limited to those employees, who need your data to deliver our products and services. Both wired and wireless connections are accessible only to the staff who work in our office or who work at the offices of our partners. 

Who do I contact if I have important questions about the Amsterdam webshop in relation to the GDPR?

Our Customer Service is familiar with how to treat confidential and personal information. If you have any questions about the GDPR or about how we deal with your personal data, please feel free to contact our customer service via service@amstory.nl

CONTACT

Opening Times

To order you can visit the Amsterdam webshop 24/7, any time of the year. Our customer service is open during:

* Holidays: January 1th, Easter, May 4th and 5th, Ascension Day, Pentecost, December 5th, 25th, and 26th

CUSTOMER SERVICE

Our customer service is always available to assist you. You can email our customer service by clicking the button below, sending an email to service@amstory.nl or calling

Netherlands 0031 (0) 79 363 39 70, Monday to Friday 8.30 am - 5.30 pm CET 

BUSINESS SERVICE

Our customer service is always available to assist you. You can email our customer service by clicking the button below, sending an email to b2bservice@amstory.nl or calling

Netherlands 0031 (0) 79 363 39 70,  Monday to Friday 8.30 am - 5.30 pm CET

FILE A COMPLAINT

We attach great value to good customer service. Your satisfaction is extremely important to us because we´d like to see you and your family, colleagues, and friends as future customers. Not happy with your shipment, order or our service? Or do you have a complaint about a specific product? Please let us know! Email your complaint by clicking the button below. Start your email with the word COMPLAINT in capitals. We will send a confirmation of receipt of your complaint and will send a substantive response within 14 days. Still not satisfied? Then you can file your complaint at the Thuiswinkel Disputes Committee. The Thuiswinkel Disputes Committee is an independent committee part of Thuiswinkel.org and treats disputes between customers and merchants, who are associated with Thuiswinkel.org.